WordPress^® site infected with malware?
We clean it up in 6 hours.

It means that within the time you choose, your site is free of the infection: malware, backdoors and persistence removed, site back online and working. The clock starts when we receive the access we need to work: WordPress, database and hosting, or better yet, SSH.

In the hours that follow we continue with monitoring and checks to confirm the infection doesn’t regenerate. If the analysis turns up anything outside the agreed scope, such as other compromised sites on the same account, we tell you right away, before going further.

Because in almost every case the cleanup removed the effects but not the cause. The most common infections install persistence mechanisms: a system cron job that re-downloads the backdoor, a WP-Cron event, an SQL trigger that reinserts the code into your content, a PHP process that stays in memory even after its file is deleted.

On top of that there’s the entry point: if the vulnerable plugin or the compromised password stays, the attacker simply walks back in through the same door. That’s why we hunt down every persistence mechanism, at the application and server level, and close the vulnerability that was exploited.

Everything underneath WordPress: the operating system, the user the site runs as, crontabs, running processes, file permissions, SSH keys, the configuration of Apache, NGINX or LiteSpeed and of PHP-FPM, and the server logs.

A security plugin works from inside WordPress and can’t see any of this. Many developers and agencies, in turn, only have FTP or hosting control panel access. We work with SSH access when it’s available, just as we do every day on the servers we manage.

We use open-weight models, such as Qwen and DeepSeek, running locally on our own infrastructure. They help us analyze large volumes of logs, decode and classify obfuscated code, and spot anomalous behavior that doesn’t match known signatures, as happens with unclassified vectors and 0-days.

Your site’s files and logs are never sent to third-party AI services. AI is a tool that supports our analysts: every assessment and every removal is decided and verified by a person.

Yes. Many commercial plugins and themes legitimately use ionCube, Zend Guard or SourceGuardian to protect their code, and that’s exactly why encrypted files make an ideal hiding place: a scanner can’t read what’s inside.

Our analysis system identifies encoded and obfuscated files, even with chains of base64, gzinflate and eval, compares them against the original versions distributed by the vendors, and flags those that were modified or are out of place. An encrypted file that doesn’t belong to any installed product is a red flag.

It depends on how serious it is. If the site is serving malware to visitors or stealing payment data, it may be necessary to put it into maintenance mode for the shortest time strictly needed: we propose it to you and decide together.

In other cases we work with the site online. Before any work, we take a full copy of the current state, which also helps with the forensic analysis, so every change stays reversible.

No, it’s one of the principles of our method. We don’t resort to blind reinstalls or to restoring backups that are weeks old: we remove the malicious code and replace only the compromised files with their original versions.

Posts, pages, products, orders, legitimate users and customizations stay where they are. If a file contains both legitimate and malicious code, as often happens in custom themes, we clean it by hand.

Yes: shared hosting, VPS, dedicated servers and cloud, with Apache, NGINX or LiteSpeed. With SSH access we extend the analysis to cron jobs, processes and system logs; with only FTP and control panel access we still work on files and database, and we tell you clearly which checks remain out of scope.

If the infection stems from hosting limitations, such as wrong permissions or different sites sharing the same system user, we flag it in the report along with recommended fixes.

Yes. Once the cleanup is done, we guide you through the review request in Google Search Console and check the domain’s status on Google Safe Browsing and the main blacklists.

Review times depend on Google and the other services involved: they’re outside our control and are not part of the guaranteed cleanup time.

Yes. The people who know the site help us tell legitimate customizations from malicious changes. We share what we find and agree on how to handle work on the custom code.

Many agencies hand us the server and forensic side that falls outside their day-to-day work: we take care of the cleanup and closing the entry point, and they keep looking after the site.

You get a technical report listing the infection components we found, where they were, how they were removed and which vector the attacker used, along with the hardening measures applied.

In the hours after the cleanup we check that no suspicious files, users or processes reappear. A report with concrete details is worth more than a scan that says “zero threats.”

The report lists the causes and recommended fixes: updates, plugins to replace, permissions, passwords and server configuration. The most urgent ones we already apply during hardening.

Many reinfections come down to neglected updates and reused credentials. If you want to tackle the problem at the root, Managed Server also offers managed WordPress hosting, with updates and monitoring handled by system administrators.